Last updated: 1st May 2026

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Welcome to White Cliffs Chiropractic. These Terms & Conditions outline the basis on which we provide our services. By booking an appointment or attending the clinic, you agree to the following terms.

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1. Appointments

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Appointments can be booked online, by phone, or in person.

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We kindly ask that you:

• Arrive 5 minutes for follow-up appointments

• if you have not completed the online new patient form, please arrive 20 minutes early to allow time to complete this.

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If you arrive late, your appointment may need to be shortened to avoid delaying other patients.

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2. Cancellations & Missed Appointments

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We understand that plans can change.

We have a 24 hours’ notice policy if you need to cancel or reschedule your appointment.

• Appointments cancelled with less than 24 hours’ notice may be subject to a fee

• Missed appointments may also be charged

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This allows us to offer the appointment time to another patient.

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3. Fees & Payment

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Our fees will be clearly communicated prior to care.

• Payment is due at the time of your appointment unless otherwise agreed

• We accept debit & Credit cards, as well as cash payments

• Deposits may be required for certain bookings and are processed securely

 

4. Deposits

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Where a deposit is taken:

• It will be deducted from the cost of your appointment

• Deposits may be non-refundable if insufficient notice is given

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Full details will be provided at the time of booking.

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5. Clinical Care

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Chiropractic care is tailored to the individual and based on clinical findings.

• Recommendations are made in your best interest based on your assessment

• Outcomes vary from person to person

• We do not guarantee specific results

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If you have any questions about your care, we encourage you to discuss them with your chiropractor.

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6. Patient Responsibility

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To support safe and effective care, we ask that you:

• Provide accurate and complete health information

• Inform us of any changes in your health

• Follow advice and recommendations given

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7. Children & Consent

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For patients under 16:

• A parent or guardian must provide consent

• A responsible adult may be required to attend appointments

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8. Complaints

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We are committed to providing a high standard of care.

If you have any concerns, please contact us directly so we can address them promptly and appropriately.

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9. Privacy

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Your personal data is handled in accordance with our Privacy Policy and relevant data protection laws, including the UK GDPR.

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Please refer to our Privacy Policy for full details.

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10. Changes to These Terms

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We may update these Terms & Conditions from time to time.

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The latest version will always be available on our website.